Refund policy

Last Updated: July 25, 2026

RETURN & REFUND POLICY

At Bike Booties, customer satisfaction is important to us.

Bike Booties Legal Policies & Terms Page 3 of 514-Day Return Policy

You may request a return within 14 days after receiving your order. To qualify for a return, products must be:

Unused or only inspected

Clean and in original condition

Returned with original packaging where reasonably possible

Accompanied by proof of purchase

Non-Returnable Items

Returns may be refused if products:

Show signs of use beyond what is necessary to inspect the item

Have excessive wear or damage

Have been altered or modified

Are missing major components or accessories

Note: This does not affect your legal rights if the product is defective, damaged, or not as described.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs

where possible. We will work with you to provide an appropriate remedy, such as a replacement, repair, or refund, as

required by applicable law.

Pre-Order Cancellations & Refunds

If you have placed a pre-order for an item, you have the right to cancel your pre-order for a full refund (including any

standard shipping fees paid) at any point before the product has shipped.

To Request a Cancellation: Email support@bikebooties.com with your order number.

After Shipping: Once a pre-order item has shipped, it is subject to our standard 14-Day Return Policy detailed above.

Refunds & Processing Times

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved,

your refund will be issued to your original payment method. Please allow:

5–10 business days for inspection and processing.

Additional time for your bank or payment provider to post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error, the product is defective, or a

refund of those charges is required by applicable law.

Exchanges

Need a different size? Contact our customer support team within 14 days of receiving your order. Exchanges are subject

to product availability.

EU, EEA & UK Customers

If you reside in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK):

You generally have the legal right to cancel your online purchase within 14 days of receiving your order without giving a reason, subject to applicable legal exceptions.

To exercise this right, you must notify Bike Booties within the 14-day cancellation period.

Returned products should be sent back without undue delay and, where possible, in their original condition.

Where required by law, refunds will include the purchase price and standard outbound shipping charges.

Return shipping costs may be the customer's responsibility unless the product is defective, damaged, incorrectly

supplied, or otherwise required by applicable law.

Nothing in this policy limits your statutory consumer rights.

How to Start a Return

Email us at support@bikebooties.com.

Include your order number, full name, reason for return, and photos if the product is damaged or incorrect.

We will provide return instructions once your request has been reviewed.

Return & Refund Contact

Email: support@bikebooties.com

Website: www.bikebooties.com